If you’re looking into upgrading your company’s telephone system, you’ll have come across the term ‘hosted VoIP’. But what does it actually mean? How does it work? And is it the right choice for your business?
VoIP is the acronym for Voice over Internet Protocol. And it’s basically the process of making telephone calls using the internet rather than traditional fixed line methods.
While standard VoIP requires a substantial in-house infrastructure, hosted VoIP is supported virtually by a professional supplier – like Better M2M.
Unlike the traditional Public Switched Telephone Network, where speech is transmitted via electrical signal, VoIP systems convert audio into a series of data packets. These packets are then transmitted to the telephone network via the internet.
With hosted VoIP, users will access an IP (Internet Protocol) phone – Better M2M provide these units free with certain VoIP system tariffs. The IP phone will connect to your VoIP service provider, and your data packets will be transmitted – live – to the relevant data centre.
Although it seems a distinctly contemporary operation system, hosted VoIP has been around for a couple of decades. And it has faced serious penetration testing within that time. Despite the continual inventiveness of the ever-evolving security threats, VoIP stands up under pressure, delivering safe and secure communications.
Whether you’re operating a call centre or a dental surgery, a hosted VoIP system can bring multiple benefits to your business. These include:
- The ability to take your phone home, or anywhere with an internet connection. You can unplug it from your office, plug it into a router anywhere in the world and it will still act like you are using it in your office with the same number. This is particularly useful for office workers who want the flexibility to work from home and still access their office phone.
· Unlimited calls to both mobiles and landlines for a fixed rolling monthly fee. This can be considerably more cost-effective than analogue systems. Particularly where international calls are involved.
· Mobile app control and monitoring.
· High definition audio quality.
· The potential for integrated CRM and other advanced call centre tools, including voice to email, voice to text, and call analytics.
· Simple conference call functionality – no need to dial in to a third-party provider.
· Use of a single out-going number, if required, to allow for customer-friendly interaction.
· [EH1] Hosted VoiP systems are also infinitely scalable, so you can easily adapt your system according to the changing needs of your business.
If you’re looking for an advanced, versatile communications system for your business, but don’t want the expense and technical complication of building your own inhouse infrastructure, hosted VoIP can provide the ultimate solution.
Want to find out more? Contact Better M2M today.
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